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Patient-Centered Care

Mountain States Health Alliance team members as caregivers create relationships, environments and service delivery centered on the patient through a holistic approach to healing that ministers to the mind, body and spirit. MSHA caregivers believe that healing can exist without curing, but healing cannot exist without caring. 

From pet therapy to "healing gardens," patient-centered care at all MSHA facilities has never been more lovingly provided. Our projects and events continually reflect commitment to the patient. At MSHA, patient-centered care is rooted in our daily actions as we bring loving care to health care for our patients and their families.

Guiding Principles

  • Care is based on continuous healing relationships.
  • The patient is the source of control for their care.
  • Care is customized and reflects patient needs, values, and choices.
  • Families and friends of the patient are considered an essential part of the care team.
  • All team members are considered as caregivers.
  • Care is provided in a healing environment of comfort, peace, and support.
  • Knowledge and information are freely shared between and among patients, care partners, physicians, and other caregivers.
  • Transparency is the rule in the care of the patient.
  • Patient safety is a visible priority.
  • All caregivers cooperate with one another through a common focus on the best interests and personal goals of the patient.

VIP - Very Important Partner

A VIP is a family member, special friend or volunteer who is chosen by the patient to provide support during your current hospital visit. The VIP will have access to medical information for the current visit.

  • Family and friends are important to the healing process.
  • The VIP and patient choose the level of support.
  • VIP roles vary from patient to patient.

Pet Therapy

Pet therapy is a goal-directed intervention that incorporates an animal into the treatment process provided by a credentialed therapist. Patients may have a pet visit if they choose. Pet therapy animals wear a red bandanna and have MSHA identification plus the Therapy Dogs International ID on the collar. Learn more »