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OWL (Online Wellness Link) for Patients

Login to OWL

OWL (Online Wellness Link) is an online tool developed by Mountain States Health Alliance to provide better access to patient healthcare information. Patients 18 years of age and older will be provided with an OWL username and password upon discharge from any Mountain States hospital. The username and password must then be entered into the OWL logon page in order to access your account.

If you have any trouble accessing your account with your username and password, please contact OWL Patient Support at (423) 302-2OWL, 1 (844) OWL-MSHA, or email owl@msha.com.

If you are a doctor, learn more about OWL for Physicians and Providers.

By subscribing to OWL, patients will be able to view:

  • A Continuity of Care Document (CCD) which provides a summary of your hospital visit
  • Current medications
  • Allergies and adverse reactions
  • Recent immunizations
  • Past medical history
  • Certain laboratory/radiology results

OWL Frequently Asked Questions for Hospital Patients

Who is eligible for an OWL account? 

At this time, only patients who are admitted to a participating Mountain States hospital are eligible for an OWL account. As OWL continues to evolve, individuals who complete an outpatient procedure at any participating Mountain States facility, or visit any Mountain States emergency department will be able to register for an account.

Can my child have an OWL account? 

At this time, only patients 18 years of age and older will be able to register for an OWL account.

What information is on OWL? 

Patients will be able to view a Continuity of Care Document (CCD), which provides a summary of the hospital visit. The CCD will have a current problems list, medication, laboratory/radiology reports, recent immunizations, and recent medical history. Some laboratory/radiology reports will not be released to OWL due to their sensitive nature.

Is my information secure? 

The OWL has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system. A secure messaging service is used when personal information is sent electronically.

Does my doctor participate in the OWL? 

At this time, OWL is only available as a service for inpatients at participating Mountain States hospitals. As OWL evolves, Mountain States Medical Group clinics and outpatient services will be add to OWL.

When will I be able to see my results? 

Most results from testing will be posted within five business days. However, some tests require more time to analyze and will not fall within the five business days category. Tests with sensitive results such as pregnancy, STD testing, alcohol, and drug test will not be released to the OWL.

How can I register for an Online Wellness Link (OWL) account? 

To register, you must be admitted to a participating Mountain States hospital and complete a registration form upon discharge. As OWL evolves, you will be able to register for an account upon completion of an outpatient service or by visiting your Mountain States Medical Group physician.

How do I log into the portal as a returning user? 

Returning users should access the portal at the Online Wellness Link (OWL) Patient Portal page or by clicking on the link near the top of this page.

How do I change my password? 

To change your password, click the “Change Password” link on the Online Wellness Link (OWL) home page. You will be prompted to enter your old password, and to confirm your new password by typing it twice. Your new password will be set when you click OK.

How do I change my address/phone number/email address? 

To update your personal information, click the “Profile” link on the left side of the Online Wellness Link (OWL) home page. This will bring up your User Information page. Click the “Edit User” button at the bottom of this page, and you will be able to change your date of birth, address, phone numbers, and email address. If your demographic information has changed, please contact your provider's office to update this information