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Mountain States Pharmacy

We’re a pharmacy, a retail home supply store, and for patients who have been hospitalized at Johnson City Medical Center, Indian Path Medical Center, Franklin Woods Community Hospital, Norton Community Hospital and Johnston Memorial Hospital in Abingdon, Va., we’re a source of information and guidance to help you transition from the hospital to your home.

At Mountain States Pharmacy the service we provide to you is personal to us, which means that we want to do more than just fill your prescriptions. We want to get to know you and about your health care needs so we can give you the service, information and products that help you live the best life possible. We offer:

  • Quality — We are passionate about your health and maintain high quality standards for your safety.
  • Service — We feature products that are approved by our clinical teams and provide supportive services to empower patient health.
  • Convenience — We are here to offer conveniences so you can concentrate on what matters most—yourself or your loved one.
  • Value — We provide a range of quality products, patient-centered services and one-on-one guidance to meet individual needs and improve patient lives.

​We offer free delivery in the Johnson City and Kingsport Area — and now Elizabethton!


Our Coordinated Care Guide Team

In an effort to reduce readmission rates and improve the patient experience, Mountain States has developed coordinated care guide teams. These teams currently serve at six of our hospitals. Our coordinated care guide teams focus on patient care. They assist with various patient needs at discharge and work daily in collaboration with case management, social work, and the nursing staff to reduce the factors that could lead to a patient being readmitted. This includes assistance with medications and durable medical equipment that the patient needs along with other outpatient service lines.

The goal of the program is to reach every aspect of patient care and provide as many services to the patients and fellow team members as possible, with the intention of reducing readmission rates; increasing patient satisfaction; making transitions for patients, family members and fellow team members swift and convenient; and supporting the continuum of care.

With the help of our Mountain States Pharmacy locations, patients’ discharge medications are processed and filled at convenient locations for pickup. This makes it easier for patients to receive and be counseled on their medication, and also alleviates uncertainty about medication coverage. Coordinated care guides also assist in delivery and education for durable medical equipment (DMEs), in partnership with Mediserve, and they also offer assistance to hospice patients to help reduce their discharge time.This team can a big difference to our patients as they leave the hospital, by helping them get everything they need to continue a full recovery and prevent readmission.

As the coordinated care guide team grows, additional services will be added to more locations. The coordinated care guide team serves Johnson City Medical Center, Niswonger Children’s Hospital, Indian Path Medical Center, Franklin Woods Community Hospital, Johnston Memorial Hospital and Norton Community Hospital.

MSHA Team Members: use this link view the Maintenance Drug List



What is Compounding?

  Compounding is the preparation of a customized medication used to solve a patient’s problem by meeting his or her specific prescription needs.  Compounding pharmacists work with both prescribers and their patients in order to develop the most appropriate therapy for each person.

How can compounding Help Me?

Compounding allows a pharmacist to customize medications into a variety of different dosage forms, strengths, and flavors.  Here are some examples of how our compounding pharmacists can help you. 

We can compound a variety of different dosage forms, such as:

Capsules Liquids Creams

These specialized dosage forms will help you ensure that you receive your medication in the most convenient form possible. 

  • Gels
  • Suppositories
  • Lollipops
Compounding Locations


523 State of Franklin Road

Johnson City, TN

Phone: 423-926-6154

Fax: 423-926-5571

Business Hours:

9:00am – 7:00pm, Monday – Friday

9:00am – 3:00pm, Saturday

Closed - Sunday

Pharmacy Manager: Ronnie Danner


1657 East Stone Drive

Kingsport, TN

Phone: 423-247-2126

Fax: 423-247-2138

Business Hours:

9:00am to 6:00pm, Monday – Friday

9:00am to 3:00pm, Saturday

Closed - Sunday

Pharmacy Manager: Tyson Huff


96 15th Street, Medical Arts Building #1

Norton, VA

Phone: 276-439-1360

Fax: 276-439-1305

Business Hours:

9:00am – 5:30pm, Monday – Friday

Closed – Saturday & Sunday

Pharmacy Manager: Brandon Sturgill


Located in the Cancer Center Lobby

16000 Johnston Memorial Drive

Abingdon, VA

Phone: 276-258-1990

Fax: 276-258-1999

Business Hours:

9:00am – 6:00pm, Monday – Friday

9:00am – 3:00pm, Saturday & Sunday

Pharmacy Manager: Kimberly Nicholson

Veterinarian Compounding

For “pet parents” owning a pet includes veterinary care and possibly the need for medications.

Veterinarians work with many different animal species, large and small, but often face a handicap in treating their patients. Many of the medications they need to optimize an animal’s care are not available in the form and strength appropriate for your pet.

Most veterinarians have learned to turn to a compounding pharmacist for help when their options are limited.

Sterile Compounding

Our facilities have the latest equipment to deliver certified, high-quality preparations. 

Dosage forms include but are not limited to:

  • Intramuscular Injections
  • Subcutaneous Injections
  • Ophthalmic Drops
  • Irrigation Solutions
HRT Compounding

As a compounding pharmacy, Mountain States Pharmacy knows that one size does not fit all when it comes to health.  Hormone Replacement Therapy is a natural way to treat premenopause and perimenopause.  Changes in your natural hormone levels can cause uncomfortable symptoms during premenopause and perimenopause; correcting this hormone imbalance with plant derived hormone replacement therapy is a great way to help you feel your best.

Symptoms of Hormone Imbalance Include:

  • Hot Flashes
  • Night Sweats
  • Low Sex Drive
  • Weight Gain
  • Foggy Thinking
  • Irritability
  • Mood Swings
  • Fatigue
  • Irregular Periods
  • Headaches

Mountain States Pharmacy will work closely with you and your prescriber to customize a therapy that’s right for you. 

Pain Management Compounding

Chronic pain can have a wide variety of causative factors therefore it requires a multidisciplinary approach and uniquely customized treatments to meet the needs of each patient.  Treatment may involve a combination of medications that possess pain-relieving properties.  This may include muscle relaxants, NSAIDS, anesthetics, anticonvulsants, antidepressants, and NMDA receptor blockers.

Topical and transdermal creams and gels can be compounded to provide high concentrations locally at the site of pain (i.e. degenerative joint disease, heel spurs).  Topical application of these agents often eliminates or significantly decreases the side effects associated with oral administration.

Our staff works in conjunction with the medical prescriber and the patient to customize medications that meet the specific needs of each individual.

Pediatric Compounding

Doctors and parents know that giving children medications can present several challenges. At Mountain States Pharmacy we provide everything from flavoring medications, to enhance taste, to providing individualized strengths and dosage forms. Making medication time easier and less stressful for your child and you.

Areas of treatment include:

  • Analgesics
  • Chronic Diaper Rash
  • GERD
  • Pediatric Suppositories
  • Medicated Lollipops
  • Gelatin Troches
  • Special Flavoring Agents
  • Oral Solid to Suspension
  • Oral to Transdermal Gels
Durable Medical Equipment(DME)

We at Mountain States Pharmacy offer customers Durable Medical Equipment.

Available at all Mountain States Pharmacy locations.

  • Nebulizers
  • Walkers
  • Canes
  • Bathroom Items (i.e. grab bars and toilet seat risers)
  • Bed Pans
  • Erecaid Pumps
  • Heating Pads
  • TENS units
  • Urinals

 Mountain States Pharmacy offers all adults routine immunizations (i.e. influenza, pneumococcal, zostavax), and travel immunizations for the entire family by our certified immunization specialists.  No appointment is necessary to receive a vaccine, and all immunizations and vaccines are available any time the store is open.  If you are traveling you may find the CDC website helpful in planning for your next trip: www.cdc.govAvailable at all Mountain States Pharmacy locations.

Wound Care

Wound care is an essential part of Mountain States Pharmacy, and our pharmacists understand there is no one-size-fits-all solution. We carry both medicated and non-medicated wound care supplies for everything from a simple scraped knee to a neuropathic ulcer. Each wound presents its own individual challenge, but our experienced team is ready to help you no matter where you are in the healing process.  We work closely with wound care clinics to provide a customized wound care solution to meet our patient’s needs.

  • Formulations for enzymatic debridement that encourage healing and offer pain relief.
  • Topical antibiotics to jumpstart the healing process in stalled or chronic wounds.
  • Topical formulations that promote fibroblast proliferation and help control bacteria.
  • Topical creams that contain calcium channel blockers to improve blood flow and help create a stronger scar
Breast Pumps and Accessories

We at Mountain States Pharmacy understand the importance of breastfeeding and the health benefits that you and your child receive during this special time in your life.  We are a proud provider of Medela Breastfeeding equipment and accessories. Available at all Mountain States Pharmacy locations.

  • Manual Breast Pumps
  • Electric Breast Pumps  (Pump in Style Advanced Starter Set)*
  • Hospital Grade Breast Pumps (Symphony Breast pump)**
  • Accessories (breastshields, bottles, storage bags, etc.)
  • Motherlove products (Organic Herbal Products)

*Most insurances will pay for the electric breast pump, you must have an RX

Benefits of Breastfeeding for Baby
  • Research shows that breastfed infants have fewer and shorter episodes of illness.
  • Breastfeeding the most natural and nutritious way to encourage your baby’s optimal development.
  • Colostrum (the first milk) is a gentle, natural laxative that helps clear the baby’s intestine, decreasing the chance for jaundice to occur.
  • Breastfeeding is a gentle way for newborns to transition to the world outside the womb.
  • Breastfeeding helps the baby’s immune system mature, and protects the baby in the meantime from viral, bacteria and parasitic infections.
  • The skin-to-skin contact encouraged by breastfeeding offers babies greater emotional security and enhances bonding.
Benefits of Breastfeeding for Mother
  • Research shows that breastfeeding benefits the health of mothers.
  • Breast milk is always fresh, perfectly clean, just the right temperature and is the healthy choice at the least cost.
  • From 3 months to 12 months postpartum, breastfeeding increase the rate of weight loss in nursing mothers.
  • Breastfeeding offers some protection against the early return of fertility.
  • Because breastfed babies are healthier, their mothers miss less work and spend less time and money on pediatric care
Infusion Services

A 24/7 service

Infusion therapies provided at Mountain States Pharmacy:

  • Antibiotic
  • Chemotherapy
  • Patient Controlled Analgesia (PCA) for pain an palliative care
  • Hydration
  • Antiemetic
  • Anti-inflammatory
  • Total Parental Nutrition
  • Enteral Nutrition (tube feeding)
  • Catheter Care Maintenance
  • Immunoglobulin

Other services provided by Mountain States Pharmacy: ​

  • Initial and ongoing clinical drug monitoring; Pharmacokinetics, Lab Monitoring, Pain Management
  • Patient education by Pharmacist
  • Nursing in-services and education
  • Coordination with physician and home nursing team
  • Equipment rental of infusion pumps and other equipment related to therapy
  • Insurance verification and billing.


Infusion therapy is when a drug is administered intravenously via a peripheral or central vein.  Mountain States Pharmacy provides these medications to patients in the home setting either to prevent hospitalization or allow patients that are stable to come home from the hospital.

  Diseases commonly treated with Infusion therapy include but are not limited to:

  • Infections unresponsive to oral antibiotics
  • Cancer and cancer related pain
  • Dehydration
  • Gastrointestinal disease or disorders preventing normal functioning of the gastrointestinal system
  • Immune deficiencies
  • Multiple sclerosis


  We provide services to Northeast Tennessee, Western North Carolina and Southwest Virginia.

523 N. State of Franklin Road

Johnson City, TN 37604

Phone: 423-926-4663

Fax: 423-232-9875

Toll Free: 888-519-4029

Business Hours: 8am – 6pm, Monday - Friday



300 MedTech Parkway
Johnson City, TN 37604
2000 Brookside Drive
Kingsport, TN 37660

Indian Path Medical Center in Kingsport, Tennessee, is a 261-bed not-for-profit hospital that has been serving our region for over 40 years.

400 N. State of Franklin Road
Johnson City, TN 37604

Johnson City Medical Center, MSHA’s flagship facility, is a 445-bed regional tertiary referral center for the entire service area and one of six Level 1 Trauma Centers in the state of Tennessee.

16000 Johnston Memorial Drive
Abingdon, VA 24211

Johnston Memorial Hospital in Abingdon, Va., is a not-for-profit, 116-bed modern medical facility dedicated to bringing quality healthcare to the residents of this region.

100 Fifteenth Street NW
Norton, VA 24273

Norton Community Hospital in Norton, Virginia, is a not-for-profit, 129-bed, acute-care facility serving Southwest Virginia and Southeastern Kentucky since 1949.

245 Medical Park Drive
Marion, VA 24354

Smyth County Community Hospital in Marion, Virginia, includes a 44-bed acute care hospital, a 109-bed nursing care facility, and a variety of outreach programs.

100 Greenway Circle
Erwin, TN 37650

Unicoi County Memorial Hospital, licensed for 48 acute-care beds, has provided high-quality medical care to Unicoi County and parts of Western North Carolina since 1953.


Tuesday, August 15, 2017

Franklin Woods earns Becker's '100 Great Community Hospitals' honor for second straight year

JOHNSON CITY, Tenn. – For the second straight year, Franklin Woods Community Hospital has been selected as one of “100 Great Community Hospitals” by Becker’s Hospital Review – one of only three hospitals in the state to receive this recognition for both 2016 and 2017. ... read more about Franklin Woods earns Becker's '100 Great Community Hospitals' honor for second straight year.

Dr. Theresa Emory, in back, discusses Pap tests and normal and abnormal cells with medical residents during See, Test & Treat.
Thursday, August 10, 2017

Free health care event for women provides access to wide array of potentially lifesaving screenings

Wellmont Health System and Mountain States Health Alliance partnered with the College of American Pathologists Foundation to host See, Test & Treat® Saturday, Aug. 5, at Norton Community Hospital. The daylong event featured mammograms; Pap tests; breast, cervical and skin examinations; and bone density tests. ... read more about Free health care event for women provides access to wide array of potentially lifesaving screenings.

Wednesday, July 26, 2017

Construction begins on new Unicoi County Memorial Hospital

ERWIN, Tenn. – Construction has officially begun on the new Unicoi County Memorial Hospital. On Wednesday, July 26, hospital officials and local stakeholders gathered at the construction site for a groundbreaking ceremony and community barbecue to celebrate the milestone. ... read more about Construction begins on new Unicoi County Memorial Hospital.